Frequently Asked Questions
Our frequently asked questions
Click on each heading to read the answers we have to questions we get asked all the time!
Regular cleaning is usually intended for maintenance purposes, it helps support a good level of cleanliness in your home. When you hire professional cleaners for regular cleaning, you can expect that all the items and surfaces you clean on a daily and weekly basis will be thoroughly cleaned.
In general, regular cleaning takes less time but it doesn’t mean that the cleaners will skip some tasks or will try to compromise the quality of work. They will accomplish all the essential cleaning chores to help keep your home free from dust, dirt, and rubbish.
Customized house cleaning services are available weekly, every other week, 3 week rotations or monthly service. Each home is custom bid to meet the customer’s needs with a guarantee on the quality of work performed.
No. The house cleaning company will provide their own cleaning supplies. If you need special products used in your home for any reason, however, you are welcome to provide that, alongside directions on proper usage.
We highly recommend a Deep Clean for first-time customers or customers who haven’t had a professional clean in the last few months. You can find more information about our Deep Clean on our Services page.
Depending on the size of the home you can expect 1 or 2 people, and sometimes extra team members come when needed for larger homes and deep cleans. We are unable to promise or make guarantees around a specific number of cleaners.
Deep cleaning is a more extensive and detailed type of cleaning, therefore, takes more time to be accomplished and more expensive than regular cleaning.
The cleaners not only mop, wipe, and vacuum some traditional areas, but clean all the hard-to-reach spots including inside of cabinets and appliances. A deep cleaning service will help remove the deep grime and dirt and give your house that brand new home feeling once again. This type of cleaning helps improve overall sanitation and hygiene in your home or work environment.
No, you do not! It’s completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we’ll take care of everything!
We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 48 hours so we can re-evaluate. We will do everything we can to meet your expectations. We must be provided at least 72 hours in the event we agree we should come back.